Introduction

At Al Mada Investment, we respect your privacy and are committed to protecting your personal data in accordance with the highest regulatory standards in the Sultanate of Oman.This policy provides a clear explanation of how we collect, use, store, and protect your personal information when you use our platform or any of our services.

Information We Collect

We collect the following data from you:

• Registration information: name, email, phone number, nationality, address.
• Verification documents: copy of ID or passport, utility bill, bank statement.
• Trading information: account details, open trades, balance, deposits and withdrawals.
• Correspondence: support inquiries, recorded calls, live chat conversations.
• Technical data: IP address, device type, browser, cookies.

How We Use Your Data

We use your personal information only for the following purposes:

• Account opening and identity verification.
• Executing trading, deposit, and withdrawal operations.
• Communicating with you about your account or the market.
• Enhancing user experience on the platform.
• Complying with legal and regulatory requirements (KYC / AML).

Data Protection

We are committed to implementing all technical and organizational security measures to protect your data, such as:

• SSL encryption for all transmitted data.
• Multi-layered protection systems on servers.
• Limited access to sensitive data by employees.
• Regular data backups in a secure environment.

Disclosure to Third Parties

We may share your data only with:

• Regulatory and supervisory authorities when legally required.
• Technical service providers (e.g., payment or verification companies) under privacy protection agreements.
• Legal or financial advisors when necessary.

Data Retention

We retain your personal data as long as your account is active or as required by local laws (typically 5 years after account closure) for documentation or legal reporting purposes.

Cookies

We use cookies to enhance website performance and personalize the experience. You can manage cookie settings through your browser.

Your Rights as a User

You have the right to:

• Access your personal data.
• Request modification or update of your data.
• Request deletion of your data (if no legal obligations prevent it).
• Withdraw consent for data usage at any time.

Policy Updates

We reserve the right to update the privacy policy at any time. You will be notified of any significant changes via email or through the platform.

Governing Law

This policy is subject to and interpreted in accordance with the data protection laws in force in the Sultanate of Oman.